ISO refers to the International Organization for Standardization. ISO 9001 refers to quality management, while ISO 14001 refers to environmental management. Both of these standards are generic, meaning they can be applied to a variety of organizations and sectors.ISO 9001 quality management means that an organization ensures their services are of a suitable quality for customers and follow regulations associated with that particular service. Quality management may also refer to an organization’s efforts to improve services and ensure customers are satisfied with the service they have received.
ISO 14001 environmental management means that an organization ensures that they do their best to reduce negative effects on the environment, follow regulations and strive to continue to put less strain on the environment.
It is important to note that these standards do not refer specifically to product or service standards. They are more commonly referred to as process standards because they cover how an organization or business works or how their activities/processes affect the quality of products and the environment.
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