Shipping and Returns
We currently only ship within the continental United States, Hawaii & Alaska from this website.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Below is an example of our flat rate shipping options:
- Under $50 - $15 Shipping
- $50-$99 - $25 Shipping
- Over $99 - Free Shipping
We do offer free shipping promotions from time to time. We are currently offering free shipping on all orders over $99 to the continental United States. We do not offer free shipping to Hawaii or Alaska.
For more information about shipping terms and timing, visit our Terms and Conditions page.
Please note: we generally ship from the warehouse closes to your location.
Sometimes you just have to return an item - we’ve all been there. We’d like to make the process simple! You may return most new, unopened items within 30 days of delivery for a full refund of the returned product.
You should expect to receive your refund applied to your credit card within 3 business days of the product being received at our return center. It may take a few extra days to show up on your credit card statement.
If you need to return an item, please Contact Us with your order number and product details. We’re here to help return your items quickly and painlessly.
Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right!
- Please note any damage clearly on the delivery receipt before signing.
- Contact us after receiving the package.
- Keep the damaged packaging/product, we may ask you to take photos of it to help with our claim process.
We will pay the return shipping costs if the return is a result of damage or our error. Please Contact Us with your order number and product details and we'll get the ball rolling.
Return to Sender/Refused Deliveries
For any shipment where the order has been refused or returned and Direct Source is not at fault, the order will be refunded minus the cost incurred by shipping the product.
For complete details for any of these services, please refer to our website Terms and Conditions.